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Frequently Asked Questions

Product

A hand-blended texture spray made with filtered Pacific seawater, aloe, quinoa protein, and our Heritage fragrance. It delivers natural movement, soft hold, and volume — without dryness, crunch, or heaviness.

All hair types. Fine hair gets volume and lift. Thick or wavy hair gets definition and control. It works on damp or dry hair.

Our Heritage fragrance — Bergamot for coastal brightness, Douglas Fir and Hinoki for evergreen calm, and warm forest resins (Benzoin, Peru Balsam, Vanilla CO₂). Subtle, warm, and unisex.

Yes. Vegan, cruelty-free, paraben-free, and silicone-free. Every ingredient earns its place.

Ordering & Shipping

Orders ship within 1–3 business days from Olympia, Washington. Standard delivery is 3–7 business days depending on location.

DTC shipping rates are shown at checkout. For wholesale accounts: $10 flat shipping on 12-unit opening orders, free shipping on all orders of 24+ units.

Yes. You'll receive a shipping confirmation email with tracking information once your order ships.

Ritual Refill (Subscription)

Our subscription program. Your first bottle ships at $35. Every 6 weeks after that, a new bottle arrives at $30 — savings for choosing consistency.

Yes. Manage everything from your account. Pause, skip your next delivery, change frequency (4, 6, or 8 weeks), or cancel anytime. No friction. No guilt.

You'll receive an email 3 days before each charge. Payment is processed automatically before shipment.

Wholesale

Yes. MINK is selectively placed with barbershops, salons, and boutiques that share our standards. Visit our Wholesale page to learn more and apply.

Submit an application through our Wholesale page. We review every application personally and respond within 5 business days.

Returns

We accept returns within 30 days of delivery for unopened products in original packaging. See our Shipping & Returns page for full details.

Contact us immediately at hello@theminkco.com. We'll make it right.

Still have questions?

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